How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Durable materials, stylish design - a must-have for pet owners!
No more fumbling with treats and poop bags on walks. Love it!
The convenience offered by this pooch pouch cannot be overstated. With its sturdy metal buckles and fasteners, you don't have to worry about anything breaking during your walks. Its adjustable strap allows me to regulate its length according to my comfort.
Durable, stylish, and perfect for carrying pet essentials on walks. Love it!
Never thought I'd be raving about a fanny pack but here we are! Not only does it look stylish with its black color and brown pocket combination but also serves as an excellent organizer when out walking my pup thanks to its dual compartment design.
I'm extremely impressed by the quality of this waist bag – it's sturdy yet lightweight thanks to premium materials like waterproof Oxford fabric , soft eco-leather, and durable metal alloy. Plus, being able to adjust the strap length means it fits perfectly every time.
endorse
Two separate pockets make organization easy during our walks. Highly recommend.
Can recommend
This dog walking bum bag is an absolute lifesaver! It’s made from high-quality materials ensuring durability even under harsh conditions while maintaining comfort thanks to adjustable strap feature.
This pouch has been a lifesaver for our daily walks. The quality of the materials is fantastic - waterproof Oxford fabric and soft eco-leather that's both durable and comfortable to wear. Plus, the two separate pockets are perfect for keeping everything organized.
Quality materials and practical design make this pouch a dog-walking essential.